Crisis Shield
Top 10 crises executives are worried about & why
By Alex Liddington-Cox and James Fitzpatrick Crisis can hit from any direction. But chief executives have a keen eye for certain...
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Crisis Shield
Feb 11, 20194 min read
How the banks can repair their reputation: Banking Royal Commission Special Part Two
By Alex Liddington-Cox and James Fitzpatrick The Big Four banks are paying the price in the aftermath of the Banking Royal Commission for...
Crisis Shield
Feb 7, 20195 min read
How the banks can repair their reputation: Banking Royal Commission Special Part One
By Alex Liddington-Cox and James Fitzpatrick All of the big four banks have had their approach to crisis communication exposed by the...
Crisis Shield
Feb 1, 20192 min read
How to turn a crisis into a positive outcome: buffering the backlash
Five years ago, a social media scheduling app called Buffer was hacked and began sending spam messages to audiences of social channels...
Crisis Shield
Jan 22, 20192 min read
3 Tools for Handling the Media in a Crisis
By Alex Liddington-Cox and James Fitzpatrick As any media and communications professional or company spokesperson will know, when a...
Crisis Shield
Jan 21, 20192 min read
Crisis Case Study: UBER and the importance of putting pride aside
By Michelle Wang and James Fitzpatrick In September 2017, the UK Government stopped Uber’s license to operate in and around the London...
Crisis Shield
Jan 16, 20193 min read
Crisis Case Study: Lessons from the Opal Tower Crisis
By Alex Liddington-Cox, Michelle Wang and James Fitzpatrick As residents of Sydney’s now infamous Opal Tower were hoping to return to...
Crisis Shield
Nov 19, 20182 min read
Crisis Case Study: British Airways bold data breach response
By Michelle Wang and James Fitzpatrick It’s one of the world’s largest airlines…with a very large customer database. On September 5,...
Crisis Shield
Nov 12, 20182 min read
How to Manage a Crisis Tip #019: How to convey the importance of mental preparation
By Michelle Wang and James Fitzpatrick In high-risk situations, people can experience high levels of stress and fear, which has...
Crisis Shield
Sep 25, 20181 min read
FEMA's National Preparedness Month: Are You Ready?
The US uses September to highlight preparedness with their National Preparedness Month. Federal agencies release information to...
Crisis Shield
Sep 18, 20183 min read
Crisis Case Study: Fake honey, when you shouldn't go on the attack
By Georgia Comensoli, Michelle Wang and James Fitzpatrick Recently, some brands were found to have tampered with (or “adulterate”) their...
Crisis Shield
Sep 10, 20184 min read
Crisis Case Study: Jacksonville Landing Shooting (step-by-step response)
By Georgia Comensoli and Michelle Wang Two people shot, eleven people injured from a shooter opening fire at an online gaming tournament...
Crisis Shield
Jul 5, 20182 min read
Crisis Case Study (continued...): Optus fights back in bold response
By Georgia Comensoli and James Fitzpatrick Did Optus read Crisis Shield’s latest case study on their coverage? Because we've been...
Crisis Shield
Jun 19, 20184 min read
Crisis Case Study: Optus World Cup Broadcast Fail
By Georgia Comensoli and James Fitzpatrick Soccer left on the bench in Australian World Cup broadcast failure It’s considered the biggest...
Crisis Shield
Jun 12, 20183 min read
How to Manage a Crisis #017: How to use Facial Recognition software to enhance your security
By Georgia Comensoli and James Fitzpatrick We’ve seen facial recognition before; introduced by cartoons like the Simpsons and spy films...
Crisis Shield
May 21, 20182 min read
How to Manage a Crisis #015: How 360 degree images can assist in a crisis
By Elaine Doyle In the USA Columbine school massacre, 13 people were killed and 21 wounded in just 16 minutes - yet it took first...
Crisis Shield
Mar 24, 20172 min read
How to Manage a Crisis Tip #008: Managing Partnerships, Coopers Case Study
Whilst there is nothing wrong with having an affiliation to an organisation you believe in or wish to support, there's a few things you...
Crisis Shield
Dec 11, 20152 min read
Stereosonic crisis hits new heights
The music festival Stereosonic has recently come under considerable fire and scrutiny after multiple deaths, hundreds of drug related...
Crisis Shield
Dec 16, 20143 min read
A Collaborative Crisis Management Plan: lessons from the G20 summit
With the G20 Summit recently taking place in Brisbane, all eyes have been on the Queensland Capital. Brisbane, a city that often takes a...
Crisis Shield
Sep 3, 20143 min read
Building your goodwill bank by giving
At Briggs Communications, one of the key recommendations we often make to clients is to build their goodwill bank. Your goodwill bank is...
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