Crisis Shield
CRISIS REVIEW: Gatwick Airport’s Drone Incident
On 19 December 2018, two drones were reported flying over the Gatwick Airport’s airfield, subsequently leading to the airport’s shutdown.
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Crisis Shield
Aug 1, 20193 min read
Crisis Review: Capital One Data Breach
By taking initiative to publish a statement before anyone could break the news, Capital One was able to prevent the spread of misinformation
Crisis Shield
Jul 25, 20193 min read
CRISIS REVIEW: Iran seizure of British Oil Tanker
Our Crisis Review of the Iran seizure of the British Oil Tanker on 19 July 2019.
Crisis Shield
Jul 22, 20195 min read
How to protect your brand and reputation during Brexit; a formula
By Ian Beaumont, Michelle Wang and James Fitzpatrick The United Kingdom is due to leave the European Union at 23:00 GMT on 31 October...
Crisis Shield
Jul 22, 20192 min read
MEDIA RELEASE: Crisis Shield launches London Crisis Team to help protect UK and Australian companies
Pictured from left is Allan Briggs (Crisis Shield Managing Director), Tim Pallas (Victorian Government Treasurer), James Fitzpatrick...
Crisis Shield
May 29, 20194 min read
#KFCcrisis: How to respond to third-party issues (and how to use humour in your crisis response)
By Michelle Wang and James Fitzpatrick What happened In February 2018, KFC branches in the UK ran out of chicken. Customers were the...
Crisis Shield
May 16, 20194 min read
#DIESELGATE: How Volkswagen's emissions crisis response backfired
By Michelle Wang and James Fitzpatrick In 2015, the world became aware that Volkswagen had installed “defeat devices” in 500,000 of its...
Crisis Shield
Apr 26, 20194 min read
How brands can respond to trolls on social media
By Michelle Wang and James Fitzpatrick Social media provides a platform for businesses to engage with their customers in conversation. It...
Crisis Shield
Apr 3, 20194 min read
5 things to prepare before speaking to the media
By Alex Liddington-Cox and James Fitzpatrick There aren’t many assignments more stressful than facing the media when your company is in...
Crisis Shield
Mar 22, 20194 min read
How good was Boeing's crisis communication response?
By Michelle Wang and James Fitzpatrick In late 2018 and early 2019, Boeing made headlines around the world with two of its 737 Max 8...
Crisis Shield
Mar 18, 20192 min read
Top 3 things your Crisis Communication Plan should include
By Alex Liddington-Cox and James Fitzpatrick There are some basic elements that every Crisis Communication Plan should include. Whether...
Crisis Shield
Mar 4, 20193 min read
What to Say in a Cyber-Attack: Melbourne Heart Group Case Study
By Georgia Comensoli and James Fitzpatrick Fifteen thousand patients at Cabrini Hospital’s Melbourne Heart Group faced the nightmare...
Crisis Shield
Feb 21, 20193 min read
Top 10 crises executives are worried about & why
By Alex Liddington-Cox and James Fitzpatrick Crisis can hit from any direction. But chief executives have a keen eye for certain...
Crisis Shield
Feb 11, 20194 min read
How the banks can repair their reputation: Banking Royal Commission Special Part Two
By Alex Liddington-Cox and James Fitzpatrick The Big Four banks are paying the price in the aftermath of the Banking Royal Commission for...
Crisis Shield
Feb 7, 20195 min read
How the banks can repair their reputation: Banking Royal Commission Special Part One
By Alex Liddington-Cox and James Fitzpatrick All of the big four banks have had their approach to crisis communication exposed by the...
Crisis Shield
Feb 7, 20192 min read
The Honest Words Methodology: Revolutionising how spokespeople interact with media
By James Fitzpatrick Our trust in businesses, politicians, and the media is at an extraordinary low level across the world according to...
Crisis Shield
Feb 1, 20192 min read
How to turn a crisis into a positive outcome: buffering the backlash
Five years ago, a social media scheduling app called Buffer was hacked and began sending spam messages to audiences of social channels...
Crisis Shield
Jan 22, 20192 min read
3 Tools for Handling the Media in a Crisis
By Alex Liddington-Cox and James Fitzpatrick As any media and communications professional or company spokesperson will know, when a...
Crisis Shield
Jan 21, 20192 min read
Crisis Case Study: UBER and the importance of putting pride aside
By Michelle Wang and James Fitzpatrick In September 2017, the UK Government stopped Uber’s license to operate in and around the London...
Crisis Shield
Jan 16, 20193 min read
Crisis Case Study: Lessons from the Opal Tower Crisis
By Alex Liddington-Cox, Michelle Wang and James Fitzpatrick As residents of Sydney’s now infamous Opal Tower were hoping to return to...
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